We use 100% virgin human hair for all our wigs and extensions. This means the hair has never been chemically processed - no dyes, perms, or bleaches. Our hair is ethically sourced from single donors and carefully inspected to ensure the highest quality.

With proper care, our wigs typically last 1-2 years. Factors that affect lifespan include how often you wear it, how well you maintain it, and whether you follow our care instructions. Using heat protectant, storing properly, and regular conditioning will extend your wig's life.

Yes! Since our wigs are made from 100% virgin human hair, they can be dyed, bleached, and heat styled just like your natural hair. We recommend having a professional colorist handle any major color changes to ensure the best results.

Lace front wigs have lace only at the front hairline, making them more affordable while still providing a natural-looking hairline. Full lace wigs have lace covering the entire cap, allowing for versatile parting and updo styles. Both offer a natural look, but full lace provides more styling flexibility.

Standard shipping takes 5-8 business days. Express shipping (2-3 business days) and overnight shipping (1 business day) are also available at checkout. Please note that processing time is 1-2 business days before shipping.

Yes! We offer free standard shipping on all orders over $99 within the United States. International shipping rates are calculated at checkout based on your location.

Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account and viewing your order history, or by using our Track Order page with your order number and email.

We accept returns within 30 days of delivery for unworn wigs with the original packaging, tags, and lace uncut. For hygiene reasons, we cannot accept returns on worn or altered wigs. Custom orders are final sale.

To start a return, contact our customer service team with your order number. We'll provide you with a return authorization and instructions. Please note that return shipping costs are the customer's responsibility unless the item is defective.

Once we receive your return, we'll inspect it within 2-3 business days. Refunds are processed to your original payment method and typically appear within 5-10 business days, depending on your bank.

Gently detangle before washing. Use sulfate-free shampoo and lukewarm water. Wash in a downward motion, never rub or twist. Condition the mid-lengths to ends, rinse thoroughly, and air dry on a wig stand. Avoid sleeping or swimming in your wig.

Yes, our wigs can be heat styled. We recommend using heat protectant spray and keeping tools below 350°F (175°C) to prevent damage. Lower heat settings will help extend the life of your wig.

Store your wig on a wig stand or mannequin head to maintain its shape. Keep it away from direct sunlight, heat sources, and dust. For travel, use a wig box or silk bag to protect it.